This website is operated by ShopTruestory. Throughout the site, the terms “we”, “us” and “our” refer to ShopTruestory. ShopTruestory offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Important Notice

1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
2. These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
   1. may limit the risk or liability of ShopTruestory; and/or
   2. may create risk or liability for the user; and/or
   3. may compel the user to indemnify ShopTruestory; and/or
   4. serves as an acknowledgement, by the user, of a fact.
3. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
4. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask ShopTruestory to explain it to you before you accept the Terms and Conditions.
5. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or ShopTruestory  in terms of the CPA.
6. ShopTruestory permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

Returns

Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs). The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).

Your Status

By placing an order through our site you warrant that:

1. You are legally of entering into binding contracts; and
2. You are at least 18 years old.
3. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorized ShopTruestory  representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
4. You may not use the Website to distribute material that is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. The contract between us (Contract) will only be formed when we dispatch your product.

The Contract will relate only to those Products we dispatch. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products.

Availability and delivery

You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. ShopTruestory will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, ShopTruestory will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.

Your order will with reasonable endeavour be fulfilled by the delivery schedule set out in the Dispatch Confirmation. If no delivery date is specified, then within a reasonable time unless there are exceptional circumstances.

Our delivery charges and service are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.

Where it accepts your order, ShopTruestory will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

ShopTruestory obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. ShopTruestory is not responsible for any loss or unauthorized use of a product, after it has delivered the product to the physical address nominated by you.

Should a delivery be returned to us as undeliverable, we will let you know and request that you to make arrangements to either have the parcel collected from us or re-delivered to you. You authorize us to dispose of, donate, or resell the contents of parcels not collected within six months of such request being made.

Changes and acceptance of terms

We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a notice in a prominent place on our website or by email. If you do not agree with the change you must stop using the services. 

If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms. If you do not agree with the changes, you must stop using the service. If you continue to use the service following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.

Payment

1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
2. Payment can be made for Goods via –
   • Debit card;
   • Credit card: Payment may be made via Visa and MasterCard. Where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization your order for the Goods will be cancelled. You warrant that you are fully authorized to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;Direct bank deposit or electronic funds tra nsfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 2 (two) days of placing your order. ShopTruestory will not accept your order if payment has not been received in full, nett of bank charges;
3. Once you have selected your payment method (save for direct bank deposit), you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods – @Dale, is this a payment option that will be available? 

Gift Vouchers & Coupons

ShopTruestory may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of Goods. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:

1. Gift Vouchers

• Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you may make up the difference by paying via one of our other payment methods.

1. Coupons

• There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
• Coupons are issued in ShopTruestory sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorized manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.

3. As a general rule, and unless specified otherwise on the specific Coupon itself:

• Each Coupon can only be used once;
• Only one Coupon can be used per order;
• Only one Coupon can be used on the Website per person per promotion/campaign;
• Where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel;
• A Coupon must be used at check-out – it cannot be used later on existing orders; and
• The value of the Coupon will be set off against the v alue of your shopping basket and the balance remaining, if any, will be payable by you.

Card acquiring and security

Card transactions will be acquired for ShopTruestory via ???, an approved payment gateway for all South African Acquiring Banks. ??? uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.peachpayments.com to view their security certificate and security policy.

International card transactions will be acquired for ShopTruestoy via ???, an approved payment gateway for all Non-South African Acquiring Banks

Customer details separate from card details

Customer details will be stored by ShopTrues

tory separately from card details which are entered by the client on ??? secure site. For more detail on Peach, refer to www.peachpayments.com.

 Export restriction

The offering on this website is available to South African and International clients.

If your delivery address is not within South Africa, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country. You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.