We take the strictest care to pick accurately and package securely. All orders are photographed before dispatch. However, if there is a problem with your order (eg. you receive the incorrect goods or your order arrives damaged), please let us know within 2 days of receiving the goods by emailing a picture of your delivery to online@igdesign.co.za. We’ll arrange a replacement or refund in the form of  a Gift Voucher for you as soon as possible.

OR (The second option would be applicable if we want to allow for cash refunds) 

Customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender.

Please allow 3-7 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.

If you would like to use your own return shipping method, please obtain a return authorization from online@igdesign.co.za. Once obtained, pack and return items in original condition and include the provided Returns Form.

If you would like to exchange your order:

Customers may exchange new, unworn or unused products within 30 days of receiving the goods. All products must be in their original packaging and undamaged. Some products cannot be exchanged for hygiene purposes (eg. jewellery for piercings and face coverings). 

International Customer: Goods should be returned to us with your courier. Please note that your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations.

South African Customers: We can collect your goods with our own courier in which case we reserve the right to levy a handling charge to bring the products back to us. Please note that your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations.

If you would like to return your order:

Customers may exchange new, unworn or unused products within 30 days of receiving the goods. All products must be in their original packaging and undamaged. Some products cannot be exchanged for hygiene purposes (eg. jewellery for piercings and face coverings). 

International Customer: Goods should be returned to us with your courier. Please note that your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations. We aim to process all refunds within 7 working days, by sending you a digital gift voucher that can be redeemed online or from the Truestory and Zulu-African Design Emporium stores, in South Africa. 

South African Customers: We can collect your goods with our own courier in which case we reserve the right to levy a handling charge to bring the products back to us. Please note that your right to exchange or return products is separate from your statutory right to cancel your order under the distance selling regulations. We aim to process all refunds within 7 working days, by sending you a digital gift voucher that can be redeemed online or from the Truestory and Zulu-African Design Emporium stores, in South Africa.